1. Introduction

Fleetz ("we", "us", or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental management platform and related services (the "Services").

By using Fleetz, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business name, and address when you create an account.
Business Information: ABN/ACN, business registration details, and related documentation.
Payment Information: Billing address and payment method details (processed securely by our payment providers).
Customer Data: Information about your rental customers that you input into the platform.
Communications: Any messages, feedback, or support requests you send to us.

2.2 Automatically Collected Information

Usage Data: How you interact with our Services, including features used and time spent.
Device Information: Browser type, IP address, device identifiers, and operating system.
Cookies: We use cookies and similar tracking technologies to enhance your experience.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Analyze usage patterns to improve user experience
Detect, investigate, and prevent fraudulent or unauthorized activities
Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in providing our Services (e.g., payment processors, hosting providers).
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection practices

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@fleetz.com.au.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

8. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@fleetz.com.au
Address: Sydney, Australia
Phone: 1800 FLEETZ (353 389)